Our Commitment to You
Due to the artisanal and unadulterated nature of our botanical formulations, opened or used items cannot be returned for hygiene reasons. We encourage you to review product details and perform a patch test before full application.
If your package arrives damaged, incomplete, or contains incorrect items, notify our patronage concierge within 48 hours of delivery at concierge@padmaasundari.com with unboxing photographic evidence.
Verified issues will receive an immediate replacement or full refund to the original payment source within 5–7 business days.
If your order is marked as delivered but you have not received it, please contact us within 7 business days. We will investigate with our courier partners and resolve the matter with a replacement or refund.
Approved refunds are processed within 5–7 business days to the original payment method. Bank processing times may vary depending on your financial institution.
For all return or refund inquiries, reach our patronage concierge at concierge@padmaasundari.com or call +91 (0) 120 4567 890.